How do you request High Availability for your Appian Cloud instance?

Requesting High Availability for your Appian Cloud instance requires following specific procedures that are established by Appian. Opening a case with Appian support is the correct method because it ensures that your request is formally logged and tracked by the support team, who can then assist in evaluating your needs for High Availability based on your instance and usage requirements. This process provides direct access to Appian's technical resources and facilitates a tailored response to your request, ensuring that all necessary considerations and configurations are handled appropriately.

Other options, while they may appear as potential requests for assistance or information, do not directly align with the established protocols for setting up High Availability. Submitting a form in the Admin Console, for instance, may not be an available feature for such specific infrastructure requests. Emailing your account manager may initiate a discussion, but it does not replace the formal request procedure that ensures all aspects are addressed correctly. Lastly, the Community Forum is primarily a platform for user discussions and support rather than an official channel for service requests. Thus, reaching out through a support case is the most effective and appropriate method to request High Availability.